Serviced Apartments Cardiff FAQ

Q: Do you require a deposit for bookings?:
A: Yes. £50 (non refundable deposit) payable on booking. The full payment-less deposit will be taken from the card nominated at the time of booking 14 days prior to arrival. If booking is made within 14 days of arrival the full amount of your visit will be charged at the time of booking.

Q. Can I stay for one night only?
A. Yes in all our accommodation we offer one night stays Sunday - Thursday but full rate does apply. Minimum Two night stay at the weekend (FRI/SAT or SAT/SUN).

Q: What happens if I cancel?:
A.If cancelled more than 14 days before arrival we just keep your deposit. If cancelled within 14 days prior to your time of arrival, then you are liable for the full payment.

Q. How can we book?:
A. You can either book online or if you would prefer to talk to one of our consultants then you can call the reservations team on : 0870 919 4790

Q. Is there a charge for paying by credit card?:
A. There is no charge for debit cards. There is a charge of 2.75% for Mastercard and VISA cards, American Express is charged at 3.8%.

Q. What cards are accepted?:

Q. Can car parking be arranged?
A. In our apartments in the bay we provide allocated undercroft car parking inclusive in the price and in the city centre it can be arranged for £10.00 a night (subject to availability)

Q. How do I get the keys for the apartment? 

A. On the day of arrival one of our consultants will meet you at the development you are staying at to check you in. Check in times are normally between 3pm and 8pm however we do try to be flexible. Check out time is 11.00am, however if you do want a later check out time let us know and we will do our best! 

Q.What is supplied at the apartment?
A: All apartments are furnished to the highest standard - professionally cleaned and bedding is professionally laundered.All bed linen and towels are supplied in each apartment. A welcome pack can be found in each apartment to get you started . We also provide washing up liquid, hand soap, toilet rolls and dishwasher tablets. However, we do not supply shampoo and conditioner.

Q. How far is Cardiff Bay from the City Centre?
A. Located just 10-15 minute walk from cardiff city centre (1 mile away) and only a 5-10 minute walk (depending on how fast you walk) from the heart of the bay where you will find lots of bars and restaurants of Mermaid Quay

Q. Do you provide travel cots?                                                                                                           

A. Yes. When booking please let us know if you require a travel cot and we can supply this at no additional cost. However, we do advise that you bring your own bedding for this.

Q. Is smoking allowed?

A.We operate a non-smoking policy throughout in all our apartments. However, if you are a smoker please let us know and we will try and accommodate you with an apartment which has a balcony.

Q.How do we pay?

A. A £50.00 non-refundable deposit will be taken at the time of booking. The remaining balance will be taken 14 days prior to the arrival date. If booked less than 14 days prior to arrival then the card will be debited by the full amount at the time of booking. For further information, please read our terms and conditions.

Q. Do you have apartments in other cities?

A. No. Currently we are only operating in Cardiff but watch this space for other cities in the future.

 Q. Would you consider servicing my apartment through acityabode?

 A. Yes. acityabode is always looking to expand but we do pride ourselves on apartments of high standard. If you are interested please email alex@acityabode.com or call us on 0870 919 4790.

Comments from previous customers:

"Superb accommodation in the centre of Cardiff. I often stay in Cardiff and this is the best accommodation I have stayed in. Customer service was also outstanding. Highly recommended."

"Very impressed with the apartment and very good value for money would definately use company again"

"A great place to stay which leaves you free to do as you please. The customer service was second to none, even allowing us to stay a little later on the day we were leaving as we were a bit late getting up!"

"The apartment was fantastic, very clean and well equiped. Great for a family needing separate rooms and a place to meet others in the large lounge / kitchen. Great views and sports facilities. We were met on arrival and taken to the apartment by the manager of the company, she was very helpful and we had a mobile which we could contact with any questions. The location is great, within 200m of the bay frontage, location could not be better for the major attractions. Easy access by major road links to M4 (use the Bute Link). Cannot recommended more highly."

"Quite simply the best place I have stayed in years. helpful people who could not have done more to improve our stay"

"Fantastic room - would highly recommend"

"Excellent from start to finish. We'd definitely stay here if we visited Cardiff again"

"Very impressed with the apartment and very good value for money would definately use company again"

"The only downside to our stay was that we were only there for one night. Highly recommend!!"

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